Supr Pack's Shipping Policy

All you Need to know about Supr Pack's Shipping Policy!

What is a stock product?
Stock Products are those that don't receive any additional customization, like printing, size, or color changes. They have already been produced and are prepared for delivery.

What is a Custom Product?
Custom products are those that can have the customer's design or colors printed on them as desired.

Shipping Information of Stock Products:

Dispatch time:

Same Day Dispatch on all stock/plain products if order is received before 1.45pm - GMT +11 (Mon-Fri or any working day) unless there is a lockdown or holiday. If we receive the order after cut off mentioned above, the order will be dispatched on the next working day.
Once the order is dispatched you will receive an email & SMS (if subscribed) with tracking number & delivery partner website link to track the delivery.

Delivery charges & timing:

All standard deliveries are free for all the stock products in Australia (no order amount limit). If you are ordering from outside Australia, kindly visit our global Store here
Standard delivery timings are as per AustPost timing: 2-8 business days
Express delivery charges are extra and prices shown at the time of checkout
Express delivery timings are as per AustPost timing: 1-3 business days

Once we fulfil the order, you will receive a notification via email or sms or both (if subscribed) with tracking link. Sometimes email may go in junk/spam folder as per your mail settings & sometimes sms will not go as per DND compliance.

If you face any issue regarding the delivery, kindly contact us here or email on hello@suprpack.com.au or call us on +61 422 453 240

Shipping Information of Custom Products:

Dispatch & Delivery time:

It will take up to 7-10 days to dispatch the order as custom orders are produced based on the requirement & production takes time due to design approval, editing etc.
Custom products will produced & delivered within a total of 15 working days (Including Production & Delivery).
For custom mailers, custom padded mailers, we offer two types of delivery options - 15 working days & 30 working days (in total) depending on the cost & timing, you can choose to order based on your requirements. 15 & 30 working days delivery is inclusive of production time also.
Once the order is dispatched you will receive an email & SMS (if subscribed) with tracking number & delivery partner website link to track the delivery.

Delivery charges:

All standard deliveries are free for all the custom products in Australia (no order amount limit). If you are ordering from outside Australia, kindly visit our global Store here
Express delivery is available on custom products on case-case basis. If you are looking for faster delivery, we may be able to fulfil your requirement based on the product & express delivery charges & timing will be shared at the time of quotation by one of the contact procedures you had followed to contact us.

Import duties for custom orders:

There are no additional charges for the custom orders. The prices are shown for the custom products is inclusive of production, duties, material & delivery.

For express delivery requirement or any other issue regarding the delivery, kindly contact us here or email at hello@suprpack.com.au or call us on +61 422 453 240